Refund Policy for www.artfamille.com

Last Updated: March 20, 2025

At ArtFamille, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a straightforward refund process. Please read this Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are available under the following conditions:

a. Damaged or Defective Products

If your product arrives damaged or defective, you may be eligible for a full refund or replacement. To qualify:

  • You must notify us within 7 days of receiving the product.

  • You must provide photographic evidence of the damage or defect.

b. Incorrect Items Received

If you receive an incorrect item, you may be eligible for a full refund or replacement. To qualify:

  • You must notify us within 7 days of receiving the product.

  • You must return the incorrect item in its original condition.

c. Change of Mind

If you change your mind about a purchase, you may be eligible for a refund, subject to the following conditions:

  • The product must be unused, in its original packaging, and in resalable condition.

  • You must notify us within 14 days of receiving the product.

  • You are responsible for the cost of return shipping.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Digital products (e.g., downloadable files, software).

  • Personalized or custom-made items.

  • Products that have been used, damaged, or altered after delivery.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us: Email us at contact@artfamille.com within the specified time frame (see Section 1) and provide the following information:

    • Your order number.

    • A description of the issue.

    • Photographic evidence (if applicable).

  2. Return the Product: If required, return the product to the address provided by our customer service team. Ensure the product is securely packaged and includes all original accessories and documentation.

  3. Wait for Confirmation: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Processing

If your refund is approved:

  • We will process the refund within 7-10 business days.

  • The refund will be issued to the original payment method used for the purchase.

  • Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

  • If the refund is due to a damaged, defective, or incorrect product, we will cover the cost of return shipping.

  • If the refund is due to a change of mind, you are responsible for the cost of return shipping.

6. Exchanges

If you prefer an exchange instead of a refund, please contact us at contact@artfamille.com. Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

ArtFamille
Email: contact@artfamille.com