Last Updated: March 20, 2025

At ArtFamille, we take the protection of your personal data very seriously. This Privacy Policy explains in detail how we collect, use, share, and protect your information when you use our website www.artfamille.com. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

  • Identifiers: Name, surname, email address, phone number, postal address.

  • Account Information: Username, password (stored securely), user preferences.

  • Payment Information: Credit card number, expiration date, security code (this information is encrypted and not stored on our servers).

  • Order Information: Purchase history, shipping address, billing information.

b. Technical Information

  • Browsing Data: IP address, browser type, operating system, pages visited, duration of visit, referrers (websites that directed you to us).

  • Cookies and Similar Technologies: We use cookies to track your activity on our site and improve your user experience.

c. Information from Third Parties

  • Social Media: If you log in via a third-party account (e.g., Facebook or Google), we may receive certain profile information (name, email address, profile picture).

  • Marketing Partners: We may receive anonymized information about your preferences and purchasing behavior.

2. Use of Information

We use your information for the following purposes:

a. Providing and Improving Our Services

  • Processing your orders and managing your account.

  • Providing customer support and responding to your inquiries.

  • Improving the functionality and performance of our site.

b. Communication

  • Sending you order confirmations, account updates, and important notifications.

  • Informing you about promotional offers, new products, and news (you can unsubscribe at any time).

c. Analytics and Security

  • Analyzing usage trends and optimizing our site.

  • Detecting and preventing fraud, abuse, and illegal activities.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

a. Service Providers

  • Payments: Payment processors like Stripe or PayPal to process transactions.

  • Delivery: Shipping services to deliver your orders.

  • Analytics: Tools like Google Analytics to analyze site usage.

b. Legal Compliance

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our users.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Protection of Information

We implement robust security measures to protect your information:

  • Encryption: Sensitive data (such as payment information) is encrypted during transmission.

  • Access Controls: Only authorized employees have access to your personal information.

  • Security Audits: We conduct regular audits to ensure the security of our systems.

5. Your Rights

In accordance with data protection laws (such as the GDPR), you have the following rights:

  • Access: Request a copy of the information we hold about you.

  • Rectification: Correct inaccurate or incomplete information.

  • Erasure: Request the deletion of your data (subject to certain legal exceptions).

  • Objection: Object to the processing of your data for personal reasons.

  • Portability: Receive your data in a structured, transferable format.

  • Withdrawal of Consent: Withdraw your consent at any time (if processing is based on consent).

To exercise these rights, contact us at: contact@artfamille.com.

6. Cookies and Similar Technologies

We use cookies for:

  • Functionality: Remembering your preferences and settings.

  • Analytics: Understanding how you use our site.

  • Advertising: Showing you relevant ads (if applicable).

You can manage or disable cookies through your browser settings, but this may affect certain site functionalities.

7. Data Retention

We retain your information for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

8. International Transfers

If your data is transferred outside the European Union, we ensure appropriate safeguards are in place (such as EU Standard Contractual Clauses).

9. Changes to the Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

ArtFamille
Email: contact@artfamille.com